Assessment of Satisfaction with Participation In E-Learning Training Versus Planning Individual Training Schedules for Employees of Micro-, Small and Medium-Sized

Training in the form of e-Learning as well as on a remote basis, despite epidemiologic threats, continue to enjoy less popularity than traditional in-person training. Remote work performed using IT tools has, ironically, contributed to the emergence of several threats to employees. Primarily, they concern the excess tools used for remote communication, remote work and remote learning. Environmental factors, work in isolation as well as excessive use of computers and other electronic tools may adversely affect not only employees’ health but also their motivation to self-improve and educate.

In order to evaluate the level of satisfaction with and comfort of remote learning, a survey consisting of closed and open-ended questions was conducted among employees. The aim of the study was to evaluate the level of participants’ satisfaction with e-learning. The study was carried out on a group of employees and owners of micro-, small and medium-sized enterprises with head office or a branch in the West Pomeranian Voivodeship. Surveys were conducted among individuals participating in e-learning in the years 2017-2020.

Based on conducted studies, there were identified a number of factors affecting the level of satisfaction with participation in this form of training. A connection between job seniority and the level of interest in training was found. It appears that the main cause for employees’ satisfaction was the possibility of participating in training at any time of day. The study also showed what factors were mainly responsible for participants’ dissatisfaction with e-learning. According to the respondents, the most frequent reasons for dissatisfaction were the necessity to participate in training during time off work without the possibility of including the time spent in training in the working time. Due to the above, according to the author, in order to increase the popularity of e-learning among employees, more efficient incentive methods should be developed to encourage participation in this type of courses.