EB Challenges and how to overcome them in Dubai

Aisha Al Alawi and Joze Kuzic

 

Government of Oman

Monash University, Australia

Abstract

On their way to success and the achievement of benefits in the e-business arena many companies worldwide are to overcome inhibitors that this area of business is facing nowadays. The best way of overcoming those is the identification and evaluation of so-called critical success factors that can act as the solution for the inhibitors encountered. The research reported in this paper addresses e-business inhibitors, success factors, and benefits in large corporations in Dubai. The findings from this research indicate that encountered challenges include: ‘laws and regulations,’ ‘integrated payment gateways,’ ‘acquiring loyal customers,’ ‘managing changes’ and ‘delivering reliable information’. On the other hand success factors of e- business include: collaboration with traditional business, technology upgrading, risk management plan, quality customer services, and training staff.

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