The Journal of Supply Chain and Customer Relationship Management (JSCCRM) is an international peer-review journal for the development, analysis, and dissemination of research findings among academics and practitioners in the area of supply chain and customer relationship management (SC-CRM) including supply chain management (SCM), customer relationship management (CRM), and supplier relationship management (SRM). Organizations in the digital age are experiencing significant changes caused by growing dynamics, complexity, and globalization of marketplace that cannot be met by traditional competitive strategies. The journal specifically focuses on the role of technology, processes, people, and relationships in creating customer-centric value chain needed to achieve non-traditional and sustainable competitive advantage to business organizations.
ISSN: 2326-7046
Jennifer Adelstein, University of Technology Sydney and International College of Management Sydney, Australia
Albena Antonova, Sofia University, Bulgaria
Vladimír Bureš, University of Hradec Kralove, Czech
Yousif Cader, Zayed University, UAE
Tristan W.K. Chong, Xi’an Jiaotong-Liverpool University, China
Philipe Coffre, Leonard De Vinci Pole Universitaire, France
Ajantha Dahanayake, Georgia College and State University, USA
Sabine H. Hoffmann, American University of the Middle East, Kuwait
Sajjad M. Jasimuddin, Aberystwyth University, UK
Michael Martel, Ohio University, USA
Paul Allen Salisbury, City University of New York, USA
Vaggelis Saprikis, University of Macedonia, Greece
Minwir Al-Shammari, University of Bahrain, Bahrain
Shastri L Nimmagadda, Schlumberger Doll Research Center, Australia
Nancy Maloney, Higher Colleges of Technology, UAE
Giovanni Vincenti, Gruppo Vincenti, S.r.l., Italy
Vicky Manthou, University of Macedonia, Greece
Mark Toleman, University of Southern Queensland, Australia
Manuscripts will be evaluated for originality, significance, clarity, and contribution. Submitted manuscript must not have been previously published or currently submitted for publication elsewhere.
All submissions will go through centralized database for classification and internal administration purposes. Once classified, papers will be directed to the appropriate Editor. All submissions are read by at least one of the Editors. Every effort is made to judge the merits of manuscripts. Editor will refer the manuscript to 2-3 external reviewers in a full double-blind peer review process and will send a summary of review back to the author(s).
Editors have full authority to make one of the following decisions:
– Publish without modification
– Accept with revision
– Accept with major revision
– Reject
Please note: An invitation to accept with major revision does not imply a promise of subsequent publication, however, it is an indication of a positive reaction from reviewers and there is a possibility of publication. Editors may take note of comments and advice made by reviewers that are not intended to be shared with authors. For all accept with revision, only editor in chief will review the revised manuscript before giving the final accept/reject decision.
Important Disclaimer
Neither this Journal nor IBIMA Publishing accepts any liability whatsoever for the consequences of any such inaccurate, misleading data, opinions, or statements. Although every effort is made by the journal and the editorial board of this open access journal to see that no inaccurate, misleading data, opinions, or statements appear in the published article. It has to be clear that the data, opinions, and statements appearing in the articles are the sole responsibility of the author(s).
Manuscript Submission
Indicate the journal to which you want to submit the manuscript. Use a major word processing software such as Microsoft word, open office word,…etc. to write and submit your manuscript. PDF submission are also allowed.
Manuscript Title
Manuscript title should be clear and provide an overall idea of the research.
Author(s) information
The manuscript should include on the first page:
– Full author(s) names
– Complete affiliation names and addresses
– E-mail addresses for all authors
– Contact author (if available)
Author(s) information should not be available anywhere else in the paper. Do not include author information in the header/footer of the paper.
Abstract
Use the word “Abstract” as the title for the abstract section. The abstract should be no more than 250 words. It should capture research motivation, research design/methodology, and main findings and implications. The abstract should provide an excellent summary of the paper.
Keywords: 3-4 keywords that highlight the topic in the paper.
Introduction
This section should follow keywords. This section should provide background of the study and highlight research motivation.
The main body of the paper
Two categories of heading are defined: ‘Heading’ (Bold, Left, 12 pt) with 10 point space before paragraph for the first level headings and ‘Subheading’ (Italic, Left) for the subsidiary level.
The main body of the paper can include titles and subtitles followed by discussion to address: literature review, research question, research design and methodology, result, discussion, study limitations and conclusion.
Body text is set in ‘Text’ style (Justified). Paragraphs are separated by a separate line.
Figures and Tables
Include figures and tables within the body of your paper. DO NOT design your figures using Microsoft word in bits and pieces. This will cause the figure to be distorted during formatting and production. You have to use a drawing tool and import the figure to word.
Figures titles should be under the figure. Table title should be above the table.
Make sure you have permission of any previously published figure or table from publishers and/or authors. This is the sole responsibility of the author(s).
Acknowledgment
Include any acknowledgement right before the references section (if applicable)
Referencing published research within text
References to previously published research studies must in Harvard style. Author(s) should make every effort to ensure completeness, accuracy and consistency of each reference.
Examples:
– In a research study by ackoff (1961) …..
– Gibberd et al (1991) mentioned……
– In the book by Dunlop and Williams (1989) ……
References
References section should be at the end of the manuscript. References to previously published research studies must in Harvard style. References should be arranged alphabetically without numbers. Keep one black line between each two references. Please follow the examples below.
Journal Articles
Last name, initials. (year) ‘Article title with only first letter upper case,’ Journal name, vol (issue no.), pages.
Example: Articles with one author
Ackoff, R L. (1961) ‘Management Misinformation Systems,’ Management Science, 14 (4), 147-156.
Example: Articles with two authors
Sabri, EH and Beamon, M. (2000), ‘A Multi-Objective Approach to Simultaneous Strategic and Operational Planning in Supply Chain Design,’ Omega: an International Journal of Management Science 28 (1), 581-598.
Example: Articles with more than two authors
Fox, MS., Barbyceanu, M. and Teigen, R. (2000), ‘Agent-oriented Supply Chain Management,’ International Journal of Flexible Manufacturing Systems, 12 (1), 165-88
Online Journals and websites
Last name, initial(s). (Date published). Title of article. [Online]. Publisher. [Date you accessed the site]. Available: URL.
Example:
Lorek, L. A., (2003), ”Buyers catch on to online shopping,’ San Antonio Express-News. [Online], [Retrieved December 22, 2003], http://web.lexis-nexis.com/universe/document
Books
Bonini, C P. (1963) Simulation of Information and Decision Systems in the Firm, Prentice-Hall, Englewood Cliffs, New Jersey.
Edited Books
Trowbridge, P. (2003), A case study of green supply chain management at advanced micro devices, Greening the Supply Chain, Sarki, J. (ed), Greenleaf, Sheffield.
Periodicals
James, D. (1999), ‘From clicks to coin,’ Marketing News, 33 (21), 3.
Conference Paper
Jandos, J. and Vorisek, J. (2009), ‘Enterprise Web 2.0. What is it really?’ Proceedings of the 13th Inernational Business Information Management Association (IBIMA), ISBN: 978-0-9821489-2-1, 9-10 November 2009, Marrakech, Morocco, 10-15.
Copyright Notice
Authors who publish in any IBIMA Publishing open access journal retain the copyright of their work under a Creative Commons Attribution 3.0 Unported License, which allows the unrestricted use, distribution, and reproduction of an article in any medium, provided that the original work is properly cited. No permission is required from the authors or the publishers. While authors retain copyright of their work with first publication rights granted to IBIMA Publishing, authors are required to transfer copyrights associated with commercial use to this Publisher. Revenues produced from commercial sales and distribution of published articles are used to maintain reduced publication fees and charges.
The Journal of Supply Chain and Customer Relationship Management (JSCCRM) is an open access Journal. Open access journals are those that provide immediate and free access of all published full-text articles to interested readers around the world. Open access provide readers with the ability to view, save, print, copy, distribute, transmit, and adapt any published article without fee-based subscriptions.
Open access publishing (OAP) can provide several benefits to participating authors. It helps in maximizing the dissemination and impact of research by making it available to all readers worldwide. Further, recently published literature suggest that OAP increases the chance of more citations of the published work, which in turn can be translated into more recognition of research. More importantly, OAP promotes and encourages cumulative research and knowledge building worldwide by providing easy, enhanced, and accelerated access to research.
Publishing an article in the JSCCRM requires payment of the manuscript processing charges once the manuscript accepted for publication. The payment is to be made by one of the authors, their university/organization, or funding entity. The manuscript processing charges are designed to allow publishers to recover manuscript processing expenses and the cost of making the full-text available on the Internet to all interested researchers.
Manuscript Charges
| Research paper | EUR €295 |
| Viewpoint | EUR €295 |
| Book Review | EUR €295 |
| Project Reference List | EUR €295 |
Manuscript Types
Research paper: is a full paper with complete set of references. This include completed research, research in progress, liturature review, meta analysis, conceptual papers, and case studies.
Viewpoint: an article that reflects the author’s opinion, interpretation, or future projection.
Book Review: a review of rcently published book.
Project List: Reference lists of research groups, and current projects and applications.
Copyright
Important Disclaimer
Neither this Journal nor IBIMA Publishing accepts any liability whatsoever for the consequences of any such inaccurate, misleading data, opinions, or statements. Although every effort is made by the journal and the editorial board of this open access journal to see that no inaccurate, misleading data, opinions, or statements appear in the published article. It has to be clear that the data, opinions, and statements appearing in the articles are the sole responsibility of the author(s).
The Journal is indexed and/or abstracted in the following databases/resources:
Cabell’s Directory
.