Latest articles

While many studies on outsourcing have identified its advantages and disadvantages from an organizational perspective, there has been insufficient attention paid to the impact of outsourcing on employees. A case study methodology was used in the analysis of the effects of IT outsourcing on the…

Query disambiguation is considered as one of the most important methods in improving the effectiveness of information retrieval. By combining query expansion with dictionary-based translation and statistics-based disambiguation, in order to overcome query terms ambiguity, information retrieval should become much more efficient. In the present…

The potential of mobile devices has been steadily increasing with time. Accordingly, Smartphones are nowadays an almost ubiquitous platform, with great hardware and software capabilities regarding location-based applications, from which only navigation-aid systems are being thoroughly explored. However, despite such growth, e-commerce platforms are not…

Web Services are considered a new way of building software applications based on Services that are available through the Internet. However, Web Services still face many problems that are limiting their adoption. One of the causes of this problem is the lack of metadata about…

Strategic knowledge is increasingly becoming an engine for change and creativity in many industries and organizations: enabling effective operational and strategic initiatives. Existing literature in knowledge management (KM), however, has focused mainly on generic outputs obtainable from KM systems. This paper examines the strategic relevance…

This research studies the relation between information quality management in an information system and performance at the strategic level of the organization. This relation includes the "usefulness" which is an aspect of information quality management and organizational strategy’s benefits. Through a quantitative analysis, this study…

In December 2007 and January 2008 a survey on ethical aspects of ICT was executed. The aim was to assess the ethical behaviour of ICT-professionals in Belgium and thus opening a discussion on the need for an ethical code of conduct in the ICT-management domain.…

This article demonstrates the existence of a causal relationship between perceived quality, satisfaction and commitment in the context of online banking. The results show that the perceived quality heavily influences the commitment of customers and that this effect is direct and not mediated by satisfaction.

This paper proposes a practical research framework based on activity theory as a lens to research the adoption of learning management systems in tertiary education institutions. Following the identification of the interpretivist paradigm as an appropriate research approach, approaches such structuration theory, actor network theory,…

The ability for a government administrator to make just, fair and reasonable decisions, better known as administrative decision making, is dependent on the information flow between the administrator and a citizen. South Africa recognizes that it struggles with the information flow primarily because of a…