Before and During COVID-19: Far-Reaching Transformation of Virtual Reference Services in Academic Library
Impact of COVID-19 Pandemic on Education and e-learning: COVID40EDU 2022
This paper presents part of a study on virtual references services (VRS) usage trends in an academic library before and during the Covid 19 pandemic. The data was gathered from the virtual reference services database known as The References Desk Management System (RDMS), developed by…